Cancellation Policy

Order Cancellation/Denial by iCare Naturals

iCare Naturals reserves the right to deny and/or cancel any orders after placement at its sole discretion. icarenaturals.ca will notify you via e-mail, the email address given during checkout, regarding any order cancellation. In case your order is cancelled, icarenaturals.ca will not be obligated to fulfill/ship your order. However, after the order is cancelled, iCare Naturals will refund the money as per original payment method used during checkout.

Orders may be denied and/or cancelled in whole, or in part by iCare Naturals including but not limited to any the following reasons:

  • Unreachable or public shipping addresses;
  • Unavailability of the products;
  • Product recalls;
  • Errors within orders;
  • Fraudulent orders suspected by iCare Naturals fraud prevention department

Order Cancellation by customers

An order cannot be cancelled once it has shipped from iCare Natural's warehouse. In the event, the order is in the processing phase, a $5 cancellation fee will be charged for re-stocking the cancelled order.